Our Return / Shipping Policy

We endeavor to deliver your order ASAP after the order is processed, pending order acceptance. Your processed order will be confirmed to you by email. Orders received before 3 pm eastern time will be processed on the same business day; orders received after 3 pm, eastern time will be processed the next business day.

Return Policy

Returns

At bessiecai.com we want you to be happy with your purchase from us. if for any reason you want to return the product, please reach out to our customer service term within 7 days of receiving the package at [email protected] and we will be happy to send you a tracking label to the email address on your account. The purchase price will be honored for all refunds with a receipt on the unworn product within 7 days of the delivery date.

You may return goods and receive a refund provided:

1, they are received back at our Returns Department within 20 days. These 20 days commence the day after your order is delivered at established by FedEx order tracking.

2, they have not been damaged, washed, altered, or worn and must include the original packaging, labeling, and Returns Form.

For your convenience, you may use our pre-paid FedEx return shipping label to make returns from the continental United States, Alaska, and Hawaii only. Place this label on the outside of the package and drop it off at a FedEx location. A charge of $5.00 will be deducted from your refund amount for a re-stocking fee. In case of delivery errors or defective products, this charge will not apply. Please record the tracking number from the label for your records. 

We will do everything we can to process your return quickly. It may take up to two billing cycles for the credit to appear on your billing statement. Returns with complete documentation receive priority. Please note that we are not responsible for returns lost in transit. 

Exchanges

We accept exchanges for any orders. Please email us at [email protected] for the item(s) you wish to return and the new item(s) you wish to order in exchange. We will ship the new item(s) as soon as we receive your return. There is no return charge for an exchange. If you are exchanging for an item(s) of greater value, you will be required to provide credit card details on the order invoice. If you are exchanging for an item(s) of lesser value, please allow 2-3 weeks for the subsequent credit to process.

Gift Cards

If a gift card was the only method of payment used on your original order, please contact [email protected] with any questions. If your original order involved the use of a credit/debit card to cover part of the order value, we will apply the return to that credit/debit card account.